Terms & Conditions
Last updated: September 2026
1. About this site
This website is operated by Olinclusive Travel and Tours (“we”, “us”, “our”), a travel agency based in Harare, Zimbabwe. By submitting an enquiry or creating an account on this site, you agree to these Terms & Conditions.
2. Enquiry-based service
This website does not process bookings or payments online. Every form submission is a request for a quote. Submitting a request does not confirm a booking, price, or availability. Our team will follow up by phone, email, or WhatsApp to discuss your request, provide a quote, and, if you choose to proceed, arrange payment directly with you.
3. Our role as your agent
For flights, accommodation, car hire, and similar services, we act as a booking agent connecting you with airlines, hotels, and other travel suppliers. Those suppliers' own terms and conditions, cancellation policies, and liability terms apply to the services they provide. We are not liable for the acts, omissions, delays, or cancellations of third-party suppliers, but we will do what we reasonably can to assist you if something goes wrong.
4. Visa consultancy
Our visa consultancy service assists with forms, document checks, and submission follow-up. Visa approval decisions are made solely by the relevant embassy, consulate, or immigration authority — we cannot guarantee a visa will be granted.
5. Corporate & NGO accounts
Credit terms and payment facilities offered to registered corporate and NGO accounts are subject to a separate written agreement between you and us, and are not created automatically by submitting an enquiry on this site.
6. Accuracy of information
You're responsible for providing accurate contact and trip details in your enquiry. We're not responsible for delays or errors caused by incorrect or incomplete information you provide.
7. Accounts
Creating an account is optional. If you create one, you're responsible for keeping your login details secure. You can request or track your enquiries through your account, subject to our Privacy Policy.
8. Intellectual property
The content, branding, and design of this website belong to Olinclusive Travel and Tours and may not be copied or reused without our permission.
9. Governing law
These Terms are governed by the laws of Zimbabwe.
10. Changes to these terms
We may update these Terms from time to time. Changes will be posted on this page.
11. Contact us
Questions about these Terms? See our Contact Us page for how to reach us.